How can I contact you?
You can reach us via email at blackmassappealpod@gmail.com with any questions!
What payment methods do you accept?
We accept PayPal, which allows you to either transfer funds from your PayPal account or to use a credit card.
Where do you ship?
We currently only ship to the United States and Canada, with plans to expand internationally soon. If you live outside of the U.S. / Canada and wish to make a purchase, email us at blackmassappealpod@gmail.com and we’ll arrange something one-on-one.
What are your shipping options and rates?
We ship using USPS via First Class. Our ecommerce platform, WooCommerce, will calculate your shipping rate based on your shipping address and package weight. Products are shipped out of the San Francisco Bay Area.
What is your return / pre-order cancellation policy?
If you have placed a pre-order and the pre-order window is still open (before Wednesday, May 23, 2018), simply email us to cancel your pre-order and receive a full refund. If the pre-order window has closed, we will do our best to cancel your pre-order right away, but if your order has already shipped, you must wait to receive your item and then return it.
We will be happy to accept returns of any unused, unworn item within 30 days. Email us for instructions on returning your product; shipping charges are non-refundable. If an order is placed for an item that is out of stock, we will refund the full purchase price.
How’s this whole pre-order thing work, anyway?
Pre-orders allow us to gauge how many of our shirts, pins, and stickers to manufacture before we start fulfilling orders. This helps keep our costs (and your costs!) low. Our pre-order period will be open from Monday, May 14 through Wednesday, May 23. Pre-order products will ship mid-June.
Other stuff to note
We process orders within 3-5 business days. We are not open on weekends. Any orders placed Friday – Sunday will be processed on Monday. Holidays may affect these hours. We do not take back orders. We are unable to accept phone orders.